|
S/NO
|
DESCRIPTION
|
CUPBOARD
|
QTY
|
|
1
|
DIRECTORY OF PSB CERTIFIED
PRODUCTS & COMPANIES & ACCREDITED LABORATORIES(1995,01 EA &
1996, 03 EA)
|
A
|
3
|
|
2
|
SAF GSMB TQM CAMP HANDOUT,
1997
|
A
|
17
|
|
3
|
TQM PROMOTION GUIDE BOOK
(by Hutishi Kume)
|
A
|
10
|
|
4
|
NOISE IN SAF, SEMINAR HANDOUT
|
A
|
1
|
|
5
|
GSMB SERVICE EXCELLENCE REPORT
(94/1995)
|
A
|
3
|
|
6
|
SINGAPORE QUALITY INSTITUTE
ANNUAL YEARBOOK 1996/97
|
A
|
1
|
|
7
|
TQM HANDOUT ,OCT 95
|
A
|
1
|
|
8
|
MASTER TECH 1, PROJECT TITLE
:STANDARDISED QC INSPECTION FOR MAINTENANCE BASES
|
A
|
1
|
|
9
|
MASTER TECH 1, PROJECT TITLE
:CUSTOMER SATISFACTION LEVEL FOR OUR BASES
|
A
|
1
|
|
10
|
SQA WORKSHOP - QUALITY
|
A
|
2
|
|
11
|
CUSTOMER SATISFACTION THROUGH
TOTAL QUALITY
|
A
|
4
|
|
12
|
SINGAPORE QUALITY INSTITUTE
ANNUAL YEARBOOK 1995/96
|
A
|
1
|
|
13
|
GSMB, TOTAL QUALITY MANAGEMENT
CAMP HANDOUT - 13 Oct to 15 Oct
|
A
|
3
|
|
14
|
SERVICE INFORMATION HANDBOOK
(For External Customers)
|
A
|
2
|
|
15
|
SAF GSMB HANDBOOK (For Newly
Posted in Servicemen)
|
A
|
2
|
|
16
|
TQM ACTIVITIES 95, ALBUM
|
A
|
2
|
|
17
|
A BRIEF GUIDE TO SERVICE
PROVIDED BY MDSO
|
A
|
7
|
|
18
|
PRODUCTIVITY & QUALITY
IN MINDEF & SAF
|
A
|
8
|
|
19
|
COMMERICALISATION IN MINDEF
AND THE SAF
|
A
|
1
|
|
20
|
SYSTEM REVIEW IN MINDEF AND
THE SAF
|
A
|
1
|
|
21
|
MANAGING CHANGES IN MINDEF
AND THE SAF
|
A
|
1
|
|
22
|
BECOMING AN EXECUTIVE AGENCY
IN MINDEF AND THE SAF
|
A
|
1
|
|
23
|
THE SERVICES OF AN EXECUTIVE
AGENCY
|
A
|
1
|
|
24
|
MANAGEMENT ACCOUNTING IN
MINDEF AND THE SAF
|
A
|
1
|
|
25
|
MEASURING ORGANISATIONAL
PERFORMANCE IN MINDEF & SAF
|
A
|
3
|
|
26
|
COST OF QUALITY
|
A
|
1
|
|
27
|
TOTAL QUALITY MANAGEMENT
& POLICY MANAGEMENT
|
A
|
1
|
|
28
|
SURVEY 1995 - GSMB
|
A
|
1
|
|
29
|
SURVEY 1996 - GSMB
|
A
|
1
|
|
30
|
SURVEY 1997 - GSMB
|
A
|
1
|
|
31
|
GSMB OFFICER ORIENTATION
COURSE
|
A
|
1
|
|
32
|
MINDEF PRIDE ANNUAL 97
|
A
|
3
|
|
33
|
STATISTICAL YEILD ANALYSIS
FOR IC MANUFACTURING
|
A
|
1
|
|
34
|
GUIDE TO CUSTOMER SERVICE
|
A
|
1
|
|
35 |
BN QAM
|
A
|
8 (52-59)
|
|
36 |
SURVEY 1998 - GSMB
|
A
|
1
|
|
37 |
ALBUM GSMB ACTIVITIES
|
A
|
14
|
|
38 |
ASEAN ECONOMIC BULLETIN
|
A
|
1
|
|
39 |
SERVICE EXCELLENCE RTEPORT
96
|
B
|
4
|
|
40 |
SERVICE EXCELLENCE REPOORT
97
|
B
|
4
|
|
41 |
THE SINGAPORE STORY – BY
MR LEE KUAN YEW
|
B
|
1
|
|
42 |
COLD WAR
|
B
|
1
|
|
43 |
SUN TZU – ART OF WAR
|
B
|
1
|
|
44 |
1001 WAYS TO ENERGISE EMPLOYEES
|
B
|
1
|
|
45 |
THE BENCHMARKING BOOK
|
B
|
1
|
|
46 |
COMPETING FOR THE FUTURE
|
B
|
1
|
|
47 |
MEASURING CUSTOMER SATISFACTION
|
B
|
1
|
|
48 |
SERVICE EXCELLENCE REPORT
1998
|
B
|
1
|
|
49 |
DEFENCE OF SINGAPORE
|
B
|
1
|
|
50 |
6 DSMB SEA REPORT 98
|
B
|
1
|
|
51 |
SQA AWARD APPLICATION REPORT
99
|
B
|
2
|
|
52 |
A Fragile Nation : The Indonesian
Crisis
|
B
|
1
|
|
53 |
EVERYONE MAKES A DIFFERENCE
|
B
|
1
|
|
54 |
MEASURING & MANAGING
CUSTOMER COMPLAINTS
|
B
|
1
|
|
55 |
BUSINESS PROCESS – BENCHMARKING
|
B
|
1
|
|
56 |
PSB GUIDE TO BENCHMARKING
|
B
|
1
|
|
57 |
BENCHMARKING – ON THE JOB
TRAINING
|
B
|
1
|
|
58 |
BENCHMARKING - COMPENSATION
SYSTEM FOR EXECUTIVE STAFF
|
B
|
1
|
|
59 |
BEST PRACTICE CASES: SCOPE
AND MANAGEMENT OF INFORMATION SYSTEM
|
B
|
1
|
|
60 |
BEST PRACTICE CASES: STRATEGIC
PLANNING
|
B
|
1
|
|
61 |
BEST PRACTICE CASES: MANUFACTURING
PROCESS MANAGEMENT
|
B
|
1
|
|
62 |
BEST PRACTICE CASES: CUSTOMER
SERVICE
|
B
|
1
|
|
63 |
BEST PRACTICE CASES: INVENTORY
AND SUPPLIER MANAGEMENT
|
B
|
1
|
|
64 |
BEST PRACTICE CASES: LEADERSHIP
AND QUALITY CULTURE
|
B
|
1
|
|
65 |
BEST PRACTICE CASES: EMPLOYEE
INVOLVEMENT
|
B
|
1
|
|
66 |
BEST PRACTICE CASES: NEW
PRODUCT DEVELOPMENT
|
B
|
1
|
|
67 |
ACTION MANAGEMENT
|
B
|
1
|
|
68 |
PRINCIPLE –CENTRED LEADERSHIP
|
B
|
1
|
|
69 |
LAWS OF LEADERSHIP
|
B
|
1
|
|
70 |
THE 7 HABITS OF HIGHLY EFFECTIVE
PEOPLE
|
B
|
1
|
|
71 |
FIRST THINGS FIRST
|
B
|
1
|
|
72 |
COMPETING FOR THE FUTURE
|
B
|
1
|
|
73 |
FROM THIRD WORLD TO FIRST
|
B
|
1
|
|
74 |
SERVICE EXCELLENCE REPORT
1999
|
B
|
2
|
|
75 |
GSMB SURVEY 1999
|
B
|
1
|
|
76 |
ANNUAL STAFF SATISFACTION
SURVEY 2000
|
B
|
1
|
|
77 |
COMTEMPORARY SOUTH EAST
ASIA
|
B
|
1
|
|
78 |
MICROSOFT ACCESS 97 FOR WINDOWS
|
B
|
1
|
|
79
|
FIREWORKS 2
|
B
|
1
|
|
80
|
WEB DESIGN - THE COMPLETE
GUIDE
|
B
|
1
|
|
81
|
HTML 3
|
B
|
1
|
|
82
|
THE COMPLETE WEBSITEUPGRADE
& MAINTENANCE GUIDE
|
B
|
1
|
|
83
|
TCP/IP ILLUSTRATRED VOLUME
1
|
B
|
1
|
|
84
|
THE ULTIMATE AUTHORWARE ATTAIN
TUTORIAL
|
B
|
1
|
|
85
|
MODELLING & SIMULATING
COMMUNICATION NETWORKS
|
B
|
1
|
|
86
|
DATA COMMUNICATION AND DISTRIBUTED
NETWORKS
|
B
|
1
|
|
87
|
NETWORK DESIGN AND CASE STUDIES
|
B
|
1
|
